Introducing new systems can be challenging, especially in an environment where multiple teams and organisations must work seamlessly together. Jennifer Tumbri introduced this topic by talking about her experiences rolling out systems that reach thousands of people across airport operations, drawing attention to the importance of change management.
Katy Johnson then expanded on this and shared how airports can embrace technology while keeping the human element front and centre.
Embracing Technology In Learning
Katy highlighted that technology, when applied thoughtfully, enhances learning without replacing trainers. Virtual marshalling simulations, tablet-based assessments, and scenario-driven emergency exercises all allow staff to practice and gain confidence in a safe, controlled environment. As Katy observed, staff feel more competent and connected when they are supported through change rather than pushed into it.
The discussion naturally extended into data-driven decision-making. Using analytics in AIRDAT, airports can identify emerging risks, trend hotspots, and respond proactively, moving from reactive reporting to continuous operational improvement. Jennifer added that integrating these insights into daily workflows ensures that lessons are learned and safety is improved in real time.
Final Perspective
Looking to the future, Jennifer discussed the potential of AI to personalise training. By recognising where individuals may struggle and offering real-time guidance, AI can make large-scale learning feel personal. She explained that “technology isn’t about replacing people; it’s about designing systems that understand them,” emphasising that human-centred design is essential for adoption and effectiveness.