Accounts Queries

If you are an existing customer and need to speak with our accounts department about a query, please send us a message using the details below. Alternatively, you can request a callback and a member of the team will be in touch asap.

How can we help with your query?

Select an option below relating to your enquiry or fill out the contact form and tell us your problem.

Email us directly

Use our accounts support docs

View our accounts support docs and see if we've already answered your query.

Give us a call

Call our accounts team on 01227 200066 and select option 2 then we will help with your enquiry as best we can.

Request a callback

Fill out the callback request form, providing us with some details about your accounts query.

Not looking for accounts?

If you need general support instead click here to navigate to our support area where we can help you better.

Message sent!

We have received your request and someone will be in touch shortly.

If you’d like to speak to someone in the meantime, please email [email protected].

Still need some help?

Support

If you are an existing customer and need support with our systems, training or consulting services, please get in touch.

Support team

Sales

If you are a new airport organisation looking to explore our systems, training or consultancy services, we would love to hear from you.

Sales enquiries

Gatwick Airport (Office)

Address

Spectrum House

Beehive Ring Road

Crawley

Gatwick

RH6 0LG

///reduce.using.chief

Gatwick Airport (Meeting Point)

Address

Racecourse Road

Horley

Gatwick

///sober.liked.ashes

Luton Airport

Address

Hangars 7 & 8 – Signature

Flight Support

Frank Lester Way

London Luton Airport

Luton

LU2 9NQ

///awake.bids.types

Training centres

Looking to attend one of our training courses? We have our own training centres at Gatwick and Luton, and a dedicated meeting point at Gatwick Airport airside too. For help navigating to any of these, here are the details you’ll need!

AIRDAT offices

Head office

Canterbury city

Head office

Address

19 Cherry Garden Road

CANTERBURY

Kent

CT2 8EL

United Kingdom

///skin.paths.achieving

Registered company number 5789366
VAT registered 881 1960 09
Data Protection number PZ9756212

Privacy Overview

As is common practice with almost all professional websites, this site uses cookies. Cookies are tiny files that are downloaded to your computer to help improve your experience. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for basic website functionality. In some special cases we also use cookies provided by trusted third parties that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent and you have the option to opt out of these cookies. Please note that opting out of some of these cookies may have an impact on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
_GRECAPTCHA	5 months 27 days	This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
cookielawinfo-checkbox-advertisement	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
PHPSESSID	session	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
bcookie	2 years	This cookie is set by linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
lang	session	This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	1 day	This cookie is set by LinkedIn and used for routing.

Performance

Analytics and Advertisement

Analytics and advertisement cookies are used to understand how visitors interact with the website and provide visitors with relevant ads and marketing campaigns. Analytics cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc and advertisement cookies track visitors across websites and collect information to provide customised ads.

Cookie	Duration	Description
_ga	2 years	This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gac_UA-57493236-1	90 days	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gac_ cookie which is used to store Google Ads campaign information about the current user.
_gat_UA-57493236-1	1 minute	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gcl_aw	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
_lfa	2 years	This cookie is set by Pipedrive's LeadBooster add-on. The cookie is used to store and track AIRDAT's website audience.
bscookie	2 years	This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
CONSENT	16 years 4 months	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
ph_phc_MaT49x2s5nCGdeuyvC5TTGunzMRV9e0aQtXY6j9Mbj4_posthog	1 year	This cookie is set by PostHog Cloud: an analytics tool. The cookie stores information about website usage, tracks user interactions and records web sessions. The cookie stores information anonymously.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
vuid	2 years	This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.
yt-remote-connected-devices	never	These cookies are set via embedded youtube-videos.
yt-remote-device-id	never	These cookies are set via embedded youtube-videos.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
AnalyticsSyncHistory	1 month	No description
li_gc	2 years	No description
SGPBShowingLimitationDomain5264	1 month	No description
UserMatchHistory	1 month	Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.

Accounts Queries

How can we help with your query?

Still need some help?

Gatwick Airport (Office)

Gatwick Airport (Meeting Point)

Luton Airport

Training centres

AIRDAT offices

Head office

Canterbury city

About us

Helpful links

Contact details

Accounts Queries

How can we help with your query?

Still need some help?

Gatwick Airport (Office)

Gatwick Airport (Meeting Point)

Luton Airport

Training centres

AIRDAT offices

Head office

Canterbury city

About us

Helpful links

Contact details

GSAT is here!